Cookies and storage

What this website and the app keep on your device, and what each thing is for. It is a shorter list than you are used to.

Last updated: [[LAST_UPDATED]]. Applies from [[EFFECTIVE_DATE]].

1. Summary

This policy sets out what SmartMatchHub stores on your device and why. The website sets no cookies, uses no analytics and loads no third-party scripts. Fonts are served from our own servers. The website stores three things on your device: your light or dark theme preference, if you use the theme toggle; for the length of one browsing session, the email address you type into the early-access form so that the next page can carry it over; and, also for the length of one browsing session, the theme the app asked for when you open one of these documents from inside the app. The app stores a sign-in token, a push notification token and error-reporting state. Each item is either strictly necessary to provide the service you asked for or set because you chose it. We use no advertising identifiers, no analytics software and no attribution software. Section 7 explains how to clear each item.

2. Who issues this policy and what it covers

This policy is issued by [[LEGAL_ENTITY]], registration number [[COMPANY_REG_NO]], of [[REGISTERED_ADDRESS]]. It covers the SmartMatchHub website and the SmartMatchHub mobile app. It forms part of our Privacy Policy, which explains how we handle personal information once it reaches us.

Storage that is strictly necessary to provide a service you have requested does not require your consent. Storage that is not strictly necessary requires your consent before it is placed on your device. We place no storage that falls outside those two categories. If you are in the United Kingdom, regulation 6 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 applies, and we rely on the strictly necessary exemption for the items listed in sections 5 and 6.

4. The website

The website is static. It sets no cookies, whether first-party or third-party. It uses no analytics, no tag manager, no tracking pixels, no session recording, no fingerprinting and no advertising software. It loads no scripts, fonts, stylesheets or images from third-party servers, and all fonts are self-hosted. No third party receives information about your visit as a result of a page loading.

If you complete the early-access form, what you enter — an email address, a first name, an age range, a gender and a sexuality — is sent to our own service and stored in our own database, and handled as described in our Privacy Policy. No form service or other outside company receives it. Submitting the form itself stores nothing on your device. Starting it does: when you enter your email address on the home page and continue, that address is held in your browser for the length of the session so the next page can fill it in for you. It is removed as soon as that page reads it, and it is never placed in the address bar.

The contact form is the same in every respect except that it hands nothing over. What you enter — your name, your email address, a subject if you give one, and your message — is sent to our own service and stored in our own database, and handled as described in our Privacy Policy. No form service receives it. Our email provider does: once the message is stored we also send it by email to one address of our own, so that we notice it has arrived, and everything you wrote travels in that email. Section 11 of our Privacy Policy names that provider and sets out what it receives. Neither starting the form nor sending it stores anything on your device, which is why nothing about it appears in section 5.

5. What the website stores on your device

Item	Type	Purpose	Set when	Retained
Theme preference	Browser local storage	Records whether you selected the light or the dark theme so that the same theme is applied on your next visit	Only when you use the light and dark toggle	Until you clear your browser storage for this site
Early-access email address	Browser session storage	Carries the address you entered on the home page to the early-access page, so that you do not have to type it twice	Only when you enter an address and continue to the early-access page	Removed as soon as the early-access page reads it, and in any event when you close the tab
Theme for this browsing session	Browser session storage	Records the light or dark theme the app asked for, so that a document you open from inside the app matches the app rather than your phone’s setting, and keeps matching as you move from one document to the next. It is kept for the session only, so that opening a document from inside the app does not overwrite the theme you chose for your own browsing	Only when a page is opened with a theme named in its address, which is what our own links from inside the app do	Until you close the tab, or sooner if you use the light and dark toggle yourself, which clears it

The website writes nothing else to your device. Neither of the two theme items contains an identifier, and neither is sent to us or to anyone else. The early-access address is your own address, held only to hand it to the next page; it is not read by anything else and is not a tracking identifier.

6. What the app stores on your device

The app stores the items below on the device itself. None of them is a cookie.

Item	Purpose	Set when	Retained
Sign-in token	Keeps you signed in so that you do not have to enter your password each time you open the app	When you sign in	Until the token expires, or the app or its data is removed from the device
Push notification token	An identifier issued by your device’s operating system that allows us to send you push notifications	When you allow notifications for the app	Until you turn notifications off for the app in your device settings, or the app is removed
Error-reporting state	Small technical records used by our error-tracking provider, [[ERROR_TRACKING_PROVIDER]], to group error and crash reports and to avoid sending the same report twice	While the released version of the app is running	Until the app or its data is removed from the device

Error reporting operates in the released version of the app only. The app contains no advertising identifier, no analytics software and no attribution software. We do not record calls, and no call audio is stored on your device by us.

7. How to clear what is stored

You can clear the website’s theme preference by clearing site data, or cookies and site data, for this site in your browser settings. Browsing the site in a private or incognito window prevents the preference from being kept after you close the window. The early-access address needs no clearing: closing the tab removes it, and so does reaching the early-access page. The theme for a browsing session needs no clearing either: closing the tab removes it, and using the light and dark toggle clears it at once.

Removing the app from your device clears the sign-in token, the push notification token and the error-reporting state. On devices that offer it, clearing the app’s storage or app data in your device settings has the same effect. You can stop the push notification token being used at any time by turning notifications off for the app in your device’s notification settings.

Clearing device storage does not delete your account or the personal information we hold about you. To ask about deletion or to exercise any of your data protection rights, email [[PRIVACY_EMAIL]].

8. Effect of clearing storage

If you clear the sign-in token you will need to sign in again. If you clear or turn off the push notification token you will not receive push notifications from the app. If you clear the theme preference the website will apply its default theme until you set the preference again.

9. Third parties

Push notifications are delivered through the operating system services provided by Google and Apple, and by [[PUSH_PROVIDER]]. Error reports are sent to [[ERROR_TRACKING_PROVIDER]]. Neither service places advertising storage on your device through the app. We do not sell or share any device storage or identifier for advertising purposes, and we run no advertising on the website or in the app.

10. Changes to this policy

We may change this policy. Where a change is material we will tell you in the app or by email to the address on your account before the change takes effect. The date at the top of this policy shows when this version was issued.

11. Contact

Questions about this policy may be sent to [[PRIVACY_EMAIL]], or by post to our Information Officer, [[INFORMATION_OFFICER]], at [[POSTAL_ADDRESS]].